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COMPANY POLICIES

PRIVACY POLICY

 

Our contact details:

 

Name: Aleksandra Chadwick

Address: 

UNIT D18

STRAWBERRY MEADOWS BUSINESS PARK 

CHORLEY

PR7 6FL

Phone Number: 01772 952333

E-mail: info@ics.uk.com

 

UK Industrial Control Systems Ltd handles your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act of 2018, predominant Privacy and Electronic Communication Regulations (PECR) and any other legislation in force from time to time in any jurisdiction which implements it; any legislation in force in any jurisdiction implementing Directive 2002/58/EC or any successor thereof; and any other applicable national privacy legislation or regulations, and any guidance or codes of practice issued in respect of such legislation by data protection regulators.

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This Privacy Policy applies when you visit our website. By using our website, you agree to the practices described in this Privacy Policy. If you do not want to accept it, please do not use our site.

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Your Personal Data will be used for contacting you, to respond to your enquiries or to keep you informed of UK Industrial Control Systems Ltd news and offers. Data may also be collected for marketing purposes, through newsletter, information and updates on its products, offers and on events and similar initiatives organized by UK Industrial Control Systems Ltd.

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1. OUR POLICY

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Everyone has the right to protection of his/her Personal Data. We respect Users’ right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc.) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

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2. WHO COLLECTS AND PROCESSES YOUR PERSONAL DATA, HOW AND FOR WHICH PURPOSES?

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UK Industrial Control Systems Ltd is the only controller of your Personal Data as we determine the Commercial Purposes and means of processing Personal Data. 

For the Commercial Purposes, we collect your Personal Data (such as personal details, e-mail address, address, telephone number, etc.) on your contact form only for the purpose offering our advice and services. Your Personal Data is mostly processed by electronic means and, in some circumstances, by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on the Site. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable laws. Your Personal Data shall not be disclosed to third parties other than us for purposes which are not permitted by law or without your consent.

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For the Marketing Purposes, we may process your Personal Data as well as browsing data resulting from the use of the website and of our services by any User, in order to provide Users with customized contents and offers on our services or to deliver any newsletter they subscribed to, subject to their discretionary right to withdraw their subscription to such newsletter or to oppose or object to the receiving of any advertising or marketing content which we think is of interest to a specific User. For Marketing Purposes, Personal Data and Traffic data is mostly processed by electronic means and in accordance with applicable laws and available to our Processors. Our partners will collect data and use cookies for ad personalization and measurement.

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Also, your Personal Data may be disclosed to the police or to judicial authorities, according to applicable laws and upon a formal request by such entities, for example in the event we need to prevent fraud on the Site (anti-fraud services).

Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required as Personal Data Processing would be necessary for the performance of Commercial Purposes.

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The reasons for collecting Personal Data will be expressly listed in the information of privacy statement that we will present from time to time on the page asking the User to provide his or her Personal Data, be it for Commercial Purposes or for Marketing Purposes.

 

 

3. WHAT HAPPENS, IF YOU DO NOT DISCLOSE YOUR PERSONAL DATA TO US?

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Disclosure of further Personal Data to us other than that required for fulfilling legal or contractual obligations and to be properly browse our services with necessary traffic data is optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us is compulsory or optional by marking with an appropriate asterisk symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.

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4. TO WHOM YOUR PERSONAL DATA WILL BE DISCLOSED?

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Personal Data will be disclosed to third party companies that provide, on behalf of UK Industrial Control Systems Ltd, specific services as data Processors or to other recipients of Personal Data collected by us that process your Personal Data only for the Commercial Purposes and, in any case, according to applicable laws and regulations.

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Except for to the above mentioned third parties, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer.

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5. SECURITY MEASURES

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We have adopted security measures to protect Personal Data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. For the best possible protection of your Personal Data outside the limits of our control and management of the same, it is advisable that your computer be provided with software devices that protect network data transmission/receipt e.g. updated antivirus systems etc., and that your Internet service provider take appropriate measures for the security of network data transmission e.g. firewalls and anti-spam filtering.

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6. COOKIES

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The Site uses automatic systems of traffic data collection, such as cookies. A cookie is a file stored on the hard disk of the terminal of an Internet user; it does not contain intelligible information but it allows linking between a terminal and other information about User’s experience on the Site and his/her preferences expressed while choosing services and purchasing products offered by the Site) provided by the Users. For Cookies disseminated by our servers, no one else may gain access to the information contained therein. These information and data are gathered directly and automatically by the Site. The information collected by cookies will be processed in order to optimize the services of the Site. We have provided cookies in connection to functions such as selecting the country, the language, the location, browsing the 

 

catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. Each Internet browser allows the blocking or the deletion of cookies. Your Internet browser contains instructions on these procedures. Please access the information on your Internet browser if you wish to delete cookies.

The acceptance of automatic data collection procedures and the use of cookies are necessary for using the Site and its services, including the purchase of products. If you have started the procedure of blocking or deleting cookies, we cannot ensure that all web pages of the Site will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchase processes.

 

7. LIST OF COOKIES WE COLLECT

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The table below lists the cookies we collect and what information they store.

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COOKIE Name

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COOKIE Description

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EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

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FRONTEND

Your session ID on the server.

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NO_CACHE

Indicates whether it is allowed to use cache.

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USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

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8. LEGITIMATE INTEREST

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We wish to inform you that we may process your Personal Data also without your consent in certain circumstances provided by laws. Legitimate interests are a lawful basis upon which the GDPR permits the processing of an individual’s personal data.

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To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Co-ordinator. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

 

 

9. YOUR RIGHTS UNDER GDPR

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Your rights arising under GDPR include:

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The right to be informed of how your Personal Data is used (through this statement);

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The right to access any personal data held about you;

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The right to rectify any inaccurate or incomplete personal data held about you;

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The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent.

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The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and

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The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

 

10. OPT-IN/OPT OUT

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Each time your consent is required, UK Industrial Control Systems Ltd. will inform you in advance and will give you the option to either provide or refuse your consent for the use of your Personal Data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

We wish to inform you that we may process your Personal Data also without your consent in certain circumstances, such as when such processing is necessary for performing a legal obligation to which we are subject or when such processing is necessary for performing obligations undertaken in contracts with the users.

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To the extent of applicable laws and subject to your rights, your personal data may be processed by us for sending you advertising or offers for Marketing Purposes about products and services unless you object to it at any time, either when Your personal data has been collected or at any time, notably when receiving any offer from Us.

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In any case, we wish to inform you that we guarantee that the users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

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11. HOW LONG WILL YOUR PERSONAL DATA BE KEPT?

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We hold different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.

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If ‘consent’ is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, is still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.

If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.

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All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

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13. DATA BREACHES UNDER GDPR

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The GDPR introduces a duty on us to report certain types of personal data breach to the Information Commissioner’s Office (ICO). In situations where the likelihood and severity of the resulting breach creates a risk to your rights and freedoms will notify you without undue delay and the ICO 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk of adversely affecting your rights and freedoms, we will also inform you without undue delay.

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14. CONTACTS

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If you wish to receive further information on how we operate our Privacy Policy, please contact us at our Customer Care e-mail address.

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15. GOVERNING LAW

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This Privacy Policy is governed by (herein and together, “Governing Laws”): the UK Data Protection Act 2018, incorporating GDPR and PECR for the other Processing of Personal Data.

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16. AMENDMENTS AND UPDATING OF THIS PRIVACY POLICY

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We may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of the Privacy Policy shall be binding as soon as they are published on the Site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.

QUALITY POLICY

 

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UK Industrial Control Systems Ltd (the ‘Organization’) aims to provide defect-free products and services to its customers on time and within budget.
The Organization operates a Quality Management System that has gained ISO 9001 : 2015 certification, including aspects specific to its scope of certification.


The management is committed to:

 

  • Develop and improve the Quality Management System

  • Continually improve the effectiveness of the Quality Management System

  • The enhancement of customer satisfaction.

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The management has a continuing commitment to:

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  • Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction

  • Communicate throughout the Organization the importance of meeting customer needs and all relevant statutory and regulatory requirements

  • Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes

  • Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System

  • Ensure the availability of resources.

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All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Management System.


The Organization constantly monitors its quality performance and implements improvements when appropriate.


This Quality Policy is regularly reviewed in order to ensure its continuing suitability.


Copies of the Quality Policy are made available to all members of staff and to relevant interested parties.

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ENVIRONMENTAL POLICY

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UK Industrial Control Systems Ltd (the ‘Organization’) recognizes the importance of environmental protection and is committed to operating its business responsibly and in fulfilment of its compliance obligations.  It is the Organization's declared policy to operate with and to maintain good relations with relevant regulatory bodies.
It is the Organization's objective to carry out all necessary activities, to protect the environment and to continually improve the Environmental Management System through the implementation of the following:

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  • Assess and regularly re-assess the environmental effects of the Organization's activities

  • Training of employees in environmental issues

  • Minimize the production of waste

  • Minimize material wastage

  • Minimize energy wastage

  • Promote the use of recyclable and renewable materials

  • Prevent pollution in all its forms

  • Control noise emissions from operations

  • Minimize the risk to the general public and employees from operations and activities undertaken by the Organization.

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Top management demonstrates leadership and commitment with respect to the Environmental Management System by:

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  • Taking accountability for the effectiveness of the Environmental Management System

  • Ensuring that the Environmental Policy and Environmental Objectives are established and are compatible with the strategic direction and the context of the Organization

  • Ensuring the integration of the Environmental Management System requirements into the Organization's business processes

  • Ensuring that the resources needed for the Environmental Management System are available

  • Communicating the importance of effective environmental management and of conforming to the Environmental Management System requirements

  • Ensuring that the Environmental Management System achieves its intended outcomes

  • Directing and supporting persons to contribute to the effectiveness of the Environmental Management System

  • Promoting continual improvement

  • Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

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The Environmental Policy is communicated to all employees, external providers and other interested parties.
The Policy is regularly reviewed in order to ensure its continuing suitability.

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OH&S POLICY

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UK Industrial Control Systems Ltd (the ‘Organization’) is committed to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all our employees.
The Organization operates an Integrated Management System that has gained ISO 45001:2018 certification, including aspects specific to its scope of certification.
The management is committed to:

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  • Develop and improve the Integrated Management System

  • Continually improve the effectiveness of the Integrated Management System

  • The management has a continuing commitment to actively promote a safe working environment.

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This company intends meeting its legal obligations by providing and maintaining a safe and healthy working environment, so far as is reasonably practicable.  This will be achieved by:

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  • Providing leadership and adequate control of identified health and safety risks;

  • Consulting with our employees on matters affecting their health and safety;

  • Providing an maintaining safe plant and equipment;

  • Ensuring the safe handling and use of substances;

  • Providing information, instruction, training where necessary for our workforce, taking account of any who do not have English as a first language;

  • Ensuring that all workers are competent to do their work, and giving them appropriate training;

  • Preventing accidents and cases of work-related ill health;

  • Actively managing and supervising health and safety at work;

  • Having access to compete advice;

  • Aiming for continuous improvement in our health and safety performance and management

  • The provision of the resource required to make this policy and our health and safety arrangements effective.

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The help achieve our objectives and ensure our employees recognize their duties under health and safety legislation whilst at work, we will also remind them of their duty to take reasonable care for themselves, and others who might be affected by their activities.


All personnel understand the requirements of this Health & Safety Policy and abide with the contents of the Integrated Management System.


The Organization constantly monitors its Health & Safety performance and implements improvements when appropriate.


This Health & Safety Policy is regularly reviewed in order to ensure its continuing suitability.


Copies of the Quality Policy are made available to all members of staff and to relevant interested parties.

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